Privacy Policy

My Own Mentor Limited is totally committed to protecting our customer's privacy and complying with UK and EU Data Protection laws.

Data Controller Details

My Own Mentor Ltd [incorporating The Health and Social Care Training Academy] is the data controller responsible for collecting the personal data required in running the operations of the business. You can contact us through the contact page of the website or using the details below.

Company Name: My Own Mentor Ltd

The Health and Social Care Training Academy, Suite 127, Waterhouse Business Centre, 2 Cromar Way, Chelmsford, CM2 1QE

Telephone: 01245 607802

E-mail: info@myownmentor.co.uk

 

My Own Mentor Ltd [which incorporates The Health and Social Care Training Academy] is a provider of academic and professional support, clinical training in health and social care and first aid training to its clients and individuals.

Information that we collect

You can view our website without any personal information being gathered about you.

Our website may contain links to other websites which are not under our control, and are not covered by this policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be processed by them in accordance with their own privacy policies, which may be different from ours.

We recognise that your personal information should be protected and we will only share your information with third parties that have a need to know, such as those processing our data, or as a result of any statutory or legal obligations.

We will collect personal information from you when you complete a form on this website to make a booking, make an enquiry or subscribe to a service. We also will collect personal information from you if you book by telephone or in writing.

The information we collect may include your title, name, job title, business or home address, business or personal email address and telephone number [including your mobile number]. If you choose to pay by credit or debit card then the necessary payment details will be collected through a secure payment gateway - we do not retain or have access to this information. We do not store or otherwise process your credit card details directly.

We do not collect any special personal data (such as health, disability, race, etc.) unless you wish to make us aware of special circumstances where it may be necessary to make reasonable adjustments. We may therefore require additional information if you have any special requirements that our trainers or company need to be aware of such as physical ability e.g. to perform and be assessed in first aid training or other physical activities such as moving and positioning training. We will also gather information about educational or disability adjustment requirements under the terms of our capacity as registered centres with Qualsafe, ProTrainings and AOFA to allow fair assessments to take place and please access the links offered for their Privacy Policies.

My Own Mentor Ltd must have a legal basis for processing your personal data for the purposes of providing you with the training or support we offer. We will only use your personal data in accordance with the terms of this statement.

We take our website security very seriously, and we are committed to taking all steps necessary to protect any personal information stored in our databases against unauthorised access. Our site is hosted on a conventional server protected by the latest security software. Both the server operating systems and content management systems are fully maintained, and always updated to the most recent software level to minimise any likelihood of unauthorised access.

You as a user, also have a part to play in maintaining the security of your personal information, by following some simple rules when registering for any services we develop:

  • Don’t use a username and password that would be easy to guess
  • If possible, use a username and/or password that is not a real word
  • Use a long password (8 or more characters) rather than a short one
  • Use a password containing letters and numbers
  • Use a username and/or password with a mixture of capitals and lower case letters
  • Following these guidelines will make it very difficult, if not impossible, for anyone else to access your user account with us.

If you have any questions about the security or privacy of your personal information, please contact us.

How we use the information

It is necessary for us to collect the personal information of customers who agree to purchase our services in order to run our business and provide and receive payment for those services effectively. We will also require your postal address of preference to send you certificates or other material associated with whichever course or professional support you undertake with us. We take all necessary measures to ensure the privacy and confidentiality of the information collected.

We will use your information to process your order for our services and to ensure that you receive all the necessary information to receive or access those services. We will also contact you to check that you were satisfied with the services you received.

We will also use this information to ensure the safe and efficient running of the course in cooperation with our venues.

If you subscribe to a service or book a training course then we may contact you with news about similar products or services that we think our customers will find relevant and of interest.

From time to time we may use your name or job title and company details (including company logo), when publishing feedback comments on the Testimonials Page of our website or other marketing materials - we will always request your permission to do this.

Our legal basis for processing you information

It is necessary for us to process the personal data you have supplied in order for us to fulfil the contract between you or your employer and My Own Mentor Ltd.

Further processing may be necessary to support the delivery of our services and the fulfilment of our obligations in the legitimate interests of the business.

How we store information

Our data and the data we collect are stored on a secure server based in the United Kingdom. Although transmission of information over the Internet cannot be guaranteed as 100% safe, once we have received your data we will use strict security procedures, data protection tools and anti-virus/hacking technology to prevent data loss or unauthorised access.

How long we retain information

We retain personal data relating to payments, VAT, tax and accounts for the minimum statutory periods required by UK law.

We retain information relating to historic bookings and purchase to enable us to analyse the performance of the business over time and plan for the future success of the company. We only keep this information for as long as is necessary to perform this task.

Passing information to third parties

We will not sell, trade, transmit or otherwise pass on your personal information to a third party, except where it is necessary to deliver our services (such as delegate details to an awarding body such as Qualsafe, ProTraining or AOFA for certification purposes and associated quality control). This information is processed securely under contract with strict governance between My Own Mentor Ltd and the associated awarding body.

The use of cookies

As our company develops we may use cookies, which are small files the site places on your device for identification purposes. These files are used for the benefit of users who register on the site, for the monitoring of traffic and for customisation. You should note that cookies cannot read data from your device and we do not use cookies to collect personal information. Your web browser will allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. By not accepting cookies, some pages may not function correctly and you may not be able to access certain information on this site.

Overseas data transfers

My Own Mentor Ltd does not currently transfer data outside the European Economic Area.

Copyright

International copyright and trademark laws protect the entire contents of this website. The owners of the intellectual property and copyrights are My Own Mentor Ltd. You may not reproduce, republish, modify, copy, transmit, upload, post or distribute, in any manner, the material on the site, including text, graphics, media and code without prior written approval.

Getting in touch and dealing with issues

You are guaranteed certain rights under UK and EU data protection law which My Own Mentor Ltd will make every effort to meet. Not all of these rights are absolute – for example where there is a statutory obligation to retain data. The rights conferred are as follows.

  • Request a copy of the personal information held about you
  • Rectify information that is not correct
  • Delete information held about you that is no longer necessary for another legitimate purpose
  • Restrict your personal data from being processed by in some way by My Own Mentor Ltd
  • Have a copy of your personal data supplied in a portable format
  • Object to your information being processed in any way by My Own Mentor Ltd

In the event of a data breach or serious complaint you can contact the Information Commissioner’s Office directly via the ICO website: www.ico.org.uk

If you have any issues regarding our Privacy Policy or the use of your information then you can use the Contact form to the right or get in touch by any of the other means displayed on this website.

If you do not wish to receive direct mail for marketing purposes you can also use any of the above communication methods and you will be immediately removed from our circulation list. You have a statutory right to access the personal data that is held about you by us. To obtain a copy of the personal information we hold about you, please write to us at the address on our website. For reasons of data security we cannot accept e-mail requests for details of personal information. Before releasing any personal information you may be required to verify your identity, and an administration fee may be levied which we will donate to a charity of our choice.

You have the right to request the deletion of your details at any time by contacting My Own Mentor Ltd by email

info@myownmentor.co.uk or by phone 01245 607 802.